What they say...
In a recent IDC survey, readers of were asked to identify the key business reasons that drive the adoption of a new IT management solution. The top reason was "to enhance internal collaboration," followed closely by a desire "to capture and share best practices." In past surveys IDC has also determined that retaining the expertise of key personnel is a top priority for companies that undertake a new IT implementation initiative to ensure their own product's success.
- June 2003



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